1. Free trial
Boardku offers a free tier and trial so you can evaluate the Service before paying. We encourage you to use it to confirm Boardku fits your workflow — no credit card required to start.
2. Monthly plans
Monthly subscriptions can be cancelled at any time and will not renew for the following month. Because the plan period is short, fees already paid for the current month are generally non-refundable, but you keep access until the end of the period you paid for.
3. Annual plans
For annual subscriptions, you may request a full refund within 14 days of the initial purchase or renewal if you are not satisfied. After 14 days, annual plans are non-refundable, but you retain access for the remainder of the term.
4. What is not refundable
- Usage-based or overage charges that have already been incurred.
- One-time fees for onboarding, professional services, or custom work, once that work has begun.
- Plans cancelled for violations of our Terms of Service.
5. How to request a refund
Email keronelau@gmail.com from the address associated with your account, including your workspace name and the reason for the request. We typically respond within two business days.
6. How refunds are issued
Approved refunds are returned to your original payment method. Depending on your bank or card provider, it may take 5–10 business days for the refund to appear.
7. Changes to this policy
We may update this Refund Policy from time to time. Changes apply to purchases made after the “Last updated” date above.
8. Contact
Questions about billing or refunds? Email keronelau@gmail.com.